Payment, Delivery, Returns

Payment & Delivery

 

  • Payments are handled by secure third party processors; PayPal or WorldPay.  Cards accepted are MasterCard, Maestro, Visa, Visa Debit, Visa Electron and American Express.  You can also use your PayPal account to pay.
  • Lylia Rose is only able to ship within the UK. 
  • Delivery charges:

    Royal Mail Second Class = FREE
    Royal Mail First Class = £1.50
    Royal Mail Signed For = £4.50
    Royal Mail Special Delivery = £7.00

  • Most orders received by 2pm Monday to Friday are dispatched the same day.

 

Standard Returns Policy

If you are not completely satisfied with an item, simply return it to us in its original condition within 30 days of receipt.

Returned items must be unused and returned in original packaging with a note stating your name, email and order ID. 

Please return the items to Victoria Sully, 25 Green Gardens, Gloucester, GL3 4NH, UK. 

We will issue a full refund of the items upon receipt. Unfortunately we are currently unable to offer an exchange.

 

Please note:

Goods will only be accepted for return if returned within 30 days of delivery.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

Please note, standard Royal Mail 1st Class or 2nd Class covers for loss & damage up to £20; please remember to ask for proof of postage when posting. If you are sending back goods worth more than £20 Royal Mail's Signed For service will cover for loss & damage up to £50.

The cost of returning the item to us is your responsibility.

 

Exceptions

We are unable to accept the return of earrings for hygiene reasons.