Terms and Conditions

Terms & Conditions

Ordering

To place an order simply select the item you would like to purchase and click 'add to basket'.  You can view your basket to the top right of the screen at all times.  Once you are ready to pay click 'checkout' by your basket.  Here you can check your order and enter a discount code should you have one.  To pay select either the PayPal or WorldPay button where you can pay with a credit card, debit card or a PayPal account.

Once your order has been placed you will receive an automatic confirmation email.  This will be followed by a dispatch email once your order is dispatched.  Orders are usually dispatched within one working day.

Whilst all efforts are made to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. Should such a situation occur Lylia Rose cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


Incorrect/Damaged Goods

If you do not receive the correct products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact victoria@lyliarose.com

Returns Policy

At Lylia Rose our regular returns policy allows you to send your goods back up to 30 days after receipt for a full refund.  Please read our regular returns policy here.

Exceptions: We are unable to accept the return of earrings for hygiene reasons.

Cancelling your order

The Consumer Contracts Regulations which came into effect on 13th June 2014 entitle you to cancel your order from the moment you place it and up to 14 days after you receive it.  You then have 14 days to send the goods back.

Any original postage costs will be refunded.  Return postage costs for cancelled and unwanted items will be the responsibility of the buyer.  (Please note, standard Royal Mail 1st Class or 2nd Class covers for loss & damage up to £20; please remember to obtain proof of postage when posting. If you are sending back goods worth more than £20 Royal Mail's Signed For service will cover for loss & damage up to £50.)

Confirmation of your cancellation must be sent by email to victoria@lyliarose.com or please use the contact me form here

Please confirm you wish to cancel your order by using this form.  You can copy and paste into your email browser and amend as appropriate:

To Victoria Sully, 25 Green Gardens, Gloucester, GL3 4NH, UK (Owner of Lylia Rose),
I hereby give notice that I cancel my contract of sale of the following goods [*enter goods here]
Ordered on [*enter date] / received on [*enter date],
Name of consumer:
Address of consumer:
Date:
[*] Amend/Delete as appropriate

A refund will be issued within 14 days of the goods being received back or when you provide evidence of returning the goods (such as proof of postage).  If the goods have been damaged or handled more than necessary a deduction from the final refund will be made.  Please only handle goods as much as if you were assessing them in a shop.

Exceptions: We are unable to accept the return of earrings for hygiene reasons.

Delivery service

Lylia Rose is only able to ship within the UK.  Apologies for any inconvenience.

Royal Mail Second Class = FREE
Royal Mail First Class = £1.50
Royal Mail Signed For = £4.50
Royal Mail Special Delivery = £7.00

All items are usually dispatched within one working day. Most orders received by 2pm Monday to Friday are dispatched the same day.

Royal Mail state they aim to deliver 93% of First Class post the next working day (including Saturday’s).  Unfortunately this means your order is not guaranteed to be received the next working day.

Royal Mail class an item as lost if undelivered after 15 working days.  If your item has not arrived after 15 working days please use the contact form located under 'Contact' at the top of the website or email victoria@lyliarose.com. 

Please allow extra time for deliveries during busy periods such as Christmas.


Conditions Of Use

Lylia Rose and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.lyliarose.com you accept these conditions. Please read them carefully.  Lylia Rose controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are all owned by Lylia Rose and are protected by international copyright laws.

License and Site Access

Lylia Rose grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited without written consent of Lylia Rose.

Product Descriptions

Lylia Rose attempts to be as accurate as possible, however we do not warrant that product descriptions or other content is accurate, completely reliable, or error free.

From time to time there may be information on Lylia Rose that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice; including after you have submitted your order.  We apologise for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice.  The prices advertised on this site are for the items only and do not always include delivery.

Please review our other policies posted on this site under 'Info' at the top of the website. These policies also govern your visit to www.lyliarose.com.

Languages

Lylia Rose is only currently available in English.  We are happy to use an online translator to translate emails but cannot be held responsible for any errors in the translation.

Complaints

Please send all formal complaints in writing to Victoria Sully, 25 Green Gardens, Gloucester, GL3 4NH, UK or email victoria@lyliarose.com